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Laura Bosneag

Sales Manager
Tel.: +40 746 036 503

Technical Support

Daniel Ionita

Technical Director
Tel.: +40 374 159 000

Human Resources

Liviu Mocanasu

Human Resources Manager
Tel.: +40 374 159 188


Tel.: +40 374 159 000

Legal Department

Santa Cristescu

Legal Adviser
Tel.: +40 374 159 147

Joint Ventures

Cristian Balasa

Business Developer
Tel.: +40 755 013 934

Technical Support

Our Office Hours are:

Mon-Thu from 8:30 a.m. to 6:00 p.m. CET
Fri from 8:30 a.m. to 12:30 p.m. CET

Service Help Desk Hours.

Mon- Sun 08:00 a.m. to  22:00 p.m. CET

  • Gaming Machines and Multi-Player Systems: + 0372 642 642

Our Technical Support Team is committed to providing our customers with a full range of value-added services and solutions such as:

  • Offering an e-mail help desk service ( for immediate problem solving.
  • Assistance with selection and order of correct spare parts and components
  • Executing the preparation and shipment of spare parts kits
  • Service and repair of installed equipment
  • Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities
  • Providing information regarding technical product customization/personalization
  • Supporting our sales representatives with regard to specific technical issues at trade shows, presentations, road shows and the like.

Besides giving our customers the best possible service and support we are also committed to improving the quality of our products. Please contact our team of service professionals to discuss your needs, ideas, suggestions or any technical matter regarding our products.

Daniel Ionita
Head of Technical Department
Tel:+40 374 159 181
Fax: +40 374 159 020
Radu Valeanu
Head of Technical Support
Tel: +40 374 159 183
Fax: +40 374 159 020

Manuals & Spare Parts Catalogues

Product manuals and spare parts catalogues for the best possible operation, maintenance and servicing of NOVOMATIC gaming machines.

Sales Bulletins

Information provided by the international sales team about new products, product updates and releases.

Technical Bulletins

Information, releases and technical information provided by our technical support to guarantee the optimum performance of NOVOMATIC gaming equipment.

Technical Specifications

Technical drawings and machine dimensions for optimum floor planning.